Help
When something goes wrong
When Pantry can’t do something, it stops, tells you why in plain words, and keeps your basket. Here is what each situation means and what to do.
An order wasn’t placed
Pantry found something wrong with Zepto’s bill and stopped before paying. Its message starts ❌ Not ordered: and lists each reason. Your items stay in the basket.
| If the reason is about… | Do this |
|---|---|
| Today’s limit | Wait until tomorrow, or ask the owner to raise the limit (see Daily limit). Then tap Order now. |
| Delivery to your address | Zepto isn’t delivering there right now. Try again later. |
| An item missing, a wrong quantity, or an extra item in the cart | The cart didn’t match your basket. Tap Order now to try again; Pantry rebuilds the cart each time. |
| None of the items can be added | They’re out of stock. Try again later, or ask for something else. |
No ✅ after ordering
If Pantry says it couldn’t confirm an order, it asked Zepto to place it but couldn’t see it in your Zepto order history afterwards.
Open the Zepto app and check your orders before asking again. The order may have gone through. Pantry never retries on its own, so you won’t be charged twice unless you order again.
The same applies if Pantry tells you an order was interrupted while being placed.
An item couldn’t be added
- Out of stock: the item stays in the basket for next time; the rest is ordered.
- Out of stock, with another product saved for it: Pantry asks whether to add that instead. Answer to carry on.
- Zepto allows fewer than you asked for: Pantry orders what it can and notes it on the line.
- Not found in the shop: Zepto had nothing by that name. Ask again using another word for it.
Pantry didn’t understand
If it says I didn't catch any items., say the items plainly: “2 milk, bread”. For a voice note, check what it heard; a quieter place helps.
Your order is waiting
- Below the smallest order: the basket waits for more. Add items, or say “abhi” to order anyway.
- A question is open: an unusual amount or an out-of-stock swap needs your answer before Pantry can order.
- Someone else’s order is going through: yours is next.
Zepto login problems
If Pantry says the shop login has expired, or the account isn’t connected, the account’s owner sends /setup to connect again. Picks, basket and history are kept. Pantry checks every login each morning and tells the owner if one needs attention.
If Zepto isn’t answering, wait a minute and try again.
After an update
Pantry is sometimes updated, which takes about a minute. It finishes any order in progress first. If your message arrived during the update, it asks you to send it again. If a waiting order’s time passed while it was offline, it asks before ordering: tap Order now to go ahead.
Invite links
- Expired or used: each link works once, within 24 hours. Ask the owner for a new one.
- You have an account of your own, alone: send /leave first, then open the link. If you’re in another account, Pantry asks before moving you: tap Switch.